Frequently Asked Questions

Welcome to our FAQ page.
In this section you will find answers to the most common questions relating to our services and to our products. Whether you want to know more about shipping, returns or how to get started with our products, you will find all the information you need here.
If you don't find what you're looking for, you can write to us directly at info.sopraluce@gmail.com

What payment methods are accepted?

What should I do if I have not received an order confirmation?

Where do you ship to and what is the estimated delivery time?

What should I do if I received a damaged product?

What do I have to do to get a refund?

Where can I find assembly instructions?

How can I track my order?